Product images are meant for illustrative purposes alone, and you may not always see the original image.

Refurbished means that an item is a ""Used"" computer component or a piece of equipment that has undergone a restorative process rendering it in a working condition.

Shipping takes place the same day once an order is received. That’s around 3-5 business days for ground shipping to reach fulfillment.

Yes, our company allows you to choose between overnight and 2-Day shipping when you’re at the checkout page.

The shipping cost you see on the checkout page estimates what you will pay. This figure may vary based on your item’s weight, size, and quantity of the item you have ordered.

Refurbished printers do not come with ink cartridges or toners.

For Brand New items, you will receive them in their original retail box. For Refurbished items, you will receive them in a Brown Box or Bulk Packaging.

All the US and Canada based orders from Direct-dealer.com are shipped via USPS, DHL and Fedex. Internal orders shipped via international courier services such as DHL, FedEx, EMS, TNT, Aramex (mainly for Africa and Middle East), and UPS (for those who have a UPS account).

For international orders from Direct-dealer.com, it is important to be aware of the customs clearance requirements in your country, including any applicable taxes and policies. With over 5 years of experience, we have a successful track record of over 99.9% of shipments passing customs without issue. This is due to our professional handling of shipping documentation and compliance with regulations. However, customs policies vary from country to country and can be affected by numerous factors such as shipment method, origin, contents, and more. As the importer, you are responsible for customs duties and any issues that may arise from inspection. If dropshipping, this responsibility falls on your customer as the consignee. In many countries, import duties and/or sales tax may be assessed based on the category and value of the merchandise. For more information, please consult Direct-dealer.com’s detailed notes on customs clearance.

The price listed by Direct-dealer.com does not cover any local import taxes or duties imposed by the buyer's country. These taxes and duties vary based on the value and type of goods, so it is important to be aware of the declared value and contents on the shipment invoice. Router-switch.com can provide the necessary invoice information, and it is recommended that the buyer check with their local customs for more information on taxes and duties. With experience in customs clearance in over 170 countries.

Our Return Policy comprises a 30-day warranty for Refurbished products. There will be a restocking fee applied when you return non-defective returns. For further details, kindly take a look at our Return Policy page.

Cancellation before Payment If you have not paid for your order yet, there is no need to contact us to cancel it. We ignore all orders until a matching payment is received. So if you haven't paid, it doesn’t matter, we are not processing your order. If your order or invoice is more than a week old please note you may not be able to ""reactivate"" it by sending a payment, because the prices of the items may have changed as well as the shipping rates and market price fluctuation. You may need to repeat the order with a new order. Withdrawing an order after Payment · If you have already paid for an order and want to cancel it, please contact us as soon as possible."

Our Return Policy comprises a 30-day warranty for Refurbished products. There will be a restocking fee applied when you return non-defective returns. For further details, kindly take a look at our Return Policy page."

Direct-dealer is one of the leading tech-focused e-retailer in The United States of America, with a global reach into more than 30 countries including Europe and the Middle East. Founded in 2018, the company offers its millions of registered users a vast variety of latest consumer electronics, gaming products, smart home, and entertainment gadgets. Direct-dealer has a reputation of being consistently ranked as one of the best online shopping stores in the US and the company constantly earns top industry-leading customer service ratings. Headquartered in West Palm Beach, FL. Direct-dealer aims to provide its customers with all the latest technologies and products with ease and affordability. Click here to learn more about us.

If you're unsure about buying IT equipment from Direct-dealer.com, your caution is warranted. To ease your concerns and build confidence, here's some crucial information about Direct-dealer.com: Direct-dealer is one of the leading tech-focused e-retailer in The United States of America, with a global reach into more than 30 countries including Europe and the Middle East. Founded in 2018, the company offers its millions of registered users a vast variety of latest consumer electronics, gaming products, smart home, and entertainment gadgets. Direct-dealer has a reputation of being consistently ranked as one of the best online shopping stores in the US and the company constantly earns top industry-leading customer service ratings. Headquartered in West Palm Beach, FL. Direct-dealer.com aims to provide its customers with all the latest technologies and products with ease and affordability. When you pay for orders on direct-dealer.com you do not need to share any of your confidential financial details with Direct-dealer.com.

If you want to purchase Cisco, Huawei, HPE, or Dell here, you are welcome to contact us or place orders via the following ways: 1. Call Us You can call our professional sales 2. Live Chat Not sure what to Buy? Free online technical advice from one of our experts. 3. By Email Have a specific requirement or request? Email our team now and get a fast response 5. Quote Beater: Have an equipment list or existing quote? In 90% of cases we can beat your best price or provide an alternative solution – Give us a try 6. Pre-sales Support: Need assistance in designing a server, PC or network? Our professional pre-sale team will support you. 7. Buy Online Here are steps to help you make an order from Direct-dealer.com online: A. Register with Direct-dealer.com for free. B. Log in your Direct-dealer.com account. C. Search with manufacturer part number or browse the products you need, then type a number in the quantity box and click ""Add to cart"". There are no minimum order quantity requirements. (Whatever you adjust in your shopping cart, it will take records, and can be found out once you login back.) D. Check the total price including shipping fee: a. Click “Estimate Shipping Costs” and choose the shipping country in the shopping cart page. b. Click “Proceed to Checkout” in the shopping cart page. c. When it comes to “address book”. Please edit and confirm your billing address or shipping address. d. Select the preferred shipping method. Select the preferred payment method: Credit Card, Debit Card and Wire Transfers are accepted. F. In the textbox “Special Instructions or Comments”, you can add a special request for your orders. Such as: the declared value of the package that you wish for customs purposes. G. Your orders will be processed once the payment is finished. The tracking number and tracking links will be sent to your registered email ID, once the shipment is finished. In these steps, our sales representative will follow your orders.

You can pay us via bank transfer, credit card or debit card.

Yes, for brand new items, Direct-dealer transfers the manufacturer's warranty to the customer. The customer acknowledges that they shall have recourse only under such warranty and only as mentioned by the manufacturer of the products. The company makes no representation or express warranty with respect to the product except those stated in this document. Direct-dealer disclaims all other warranties, express or implied, with regard to any such product, including and without limitation, the implied warranties of merchantability and fitness for a particular purpose. Any implied warranty arising from statute, trade usage, the course of dealing, or course of performance will also be treated the same.

If you're unsure about buying IT equipment from Direct-dealer.com, your caution is warranted. To ease your concerns and build confidence, here's some crucial information about Direct-dealer.com: Direct-dealer is one of the leading tech-focused e-retailer in The United States of America, with a global reach into more than 30 countries including Europe and the Middle East. Founded in 2018, the company offers its millions of registered users a vast variety of latest consumer electronics, gaming products, smart home, and entertainment gadgets. Direct-dealer has a reputation of being consistently ranked as one of the best online shopping stores in the US and the company constantly earns top industry-leading customer service ratings. Headquartered in West Palm Beach, FL. Direct-dealer aims to provide its customers with all the latest technologies and products with ease and affordability. When you pay for orders on direct-dealer.com you do not need to share any of your confidential financial details with Direct-dealer.com. Direct-dealer.com website is certified ""Hacker Safe"" by Scanalert and is also verified by ValidatedSite. Contacting Direct-dealer.com.

Cancellation before Payment If you have not paid for your order yet, there is no need to contact us to cancel it. We ignore all orders until a matching payment is received. So if you haven't paid, it doesn’t matter, we are not processing your order. If your order or invoice is more than a week old please note you may not be able to ""reactivate"" it by sending a payment, because the prices of the items may have changed as well as the shipping rates and market price fluctuation. You may need to repeat the order with a new order. Withdrawing an order after Payment · If you have already paid for an order and want to cancel it, please contact us as soon as possible."

First, refer to the English manual that came with the product or search for online manuals. Additionally, you can seek advice from our Technical Support team. If you need further assistance, please feel free to contact us.

Cancellation before Payment If you have not paid for your order yet, there is no need to contact us to cancel it. We ignore all orders until a matching payment is received. So if you haven't paid, it doesn’t matter, we are not processing your order. If your order or invoice is more than a week old please note you may not be able to ""reactivate"" it by sending a payment, because the prices of the items may have changed as well as the shipping rates and market price fluctuation. You may need to repeat the order with a new order. Withdrawing an order after Payment · If you have already paid for an order and want to cancel it, please contact us as soon as possible.

Direct-dealer.com offers drop-ship orders for all registered customers with no additional fees. Simply place your order as usual, but be mindful of the following notes: Our fraud prevention measures require us to verify that the shipping address is not different from the billing address. To protect your reputation as a seller, Direct-dealer.com will not include its publicity materials or invoices when we send drop-shipped goods, so your customer will not know the source or price of the product. If your customer experiences technical support issues or wishes to return the product, they must first contact you since it is your account with Direct-dealer.com. Please be aware that the consignee is responsible for paying any import taxes that may apply. As a Direct-dealer.com buyer/drop-ship vendor, it is your responsibility to inform your customers about any taxes. However, we will do our best to assist you in minimizing tax burdens if you provide special packing or declaration instructions.

As a drop-ship seller, what should I do if my customer experiences a problem with a product from Direct-dealer.com that I sold to them? Note: a) New Direct-dealer.com products are covered by a 12-month warranty for replacement and repair. b) Used and refurbished Direct-dealer.com products are covered by a one week testing warranty for replacement and repair. As a drop-ship seller, you are responsible for handling any product returns and related communications, since you are the Direct-dealer.com customer. It is in your best interest to keep your customer's dealings with Direct-dealer.com separate from your business to maintain your reputation. In practice, you can discuss return issues with Direct-dealer.com and provide your customer with our return code and address. Your customer can then send the faulty item back to us in Hong Kong, and we will ship the replacement directly to them. This solution is best for customers in different countries, as it eliminates the need for you to handle any products. We will provide as much customer and technical support as possible.